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Customer Service

Viewing Orders:
You can check the status of your ordered products on My Account in the top header of the page. Simply login to your Retail Solution Account > my Account> Order Status From here you can know about your product delivery status whether it is on the way or being processed.
Ordering:
To place order, select the item and add it to cart. To order more, select more if not, then proceed to check out. Before completion, you have to first sign up your account for Retail Solution. Complete the form and then check out and finalize your order
Updating account Information:
From your Dashboard (my Account) you can view your orders lists and account activity. You can also update your account information like you can change or update your email address, your default billing and delivery address, subscription to newsletters and your contact details from the given links.
Shipping & Delivery:
Time taken for delivery?
When you proceed to checkout, then with the product price, shipping time will also be mentioned. It depends on the city where do you want to get your products shipped.
Charges for the shipping?
Your shipping charges depends upon your location and total weight of your products.
  Less then 5kg Greaer then 5kg
Within Lahore 100 PKR 300 PKR
Other cities 250 PKR 400 PKR
Status for your orders?You can easily check the status of your orders through the tracking number. When you order your products on retail solution, shipping details and tracking number will be sent to you on your mobile number and e-mail address. To check status go to my account>order status>add tracking number+e-mail
Reception of the products?
Sealed items or products should not be opened unless the payment is paid to the Delivery Agent. The Delivery Agent will not take the items back if the seal is broken.
If you later find out that there is any issue or problem with the product you bought, you can request a return or exchange by calling our Customer Service +92-423-7498126 or email us at Support@retail-sol.com Please have the exact amount ready to be paid on the time of delivery if your payment method is Cash on Delivery. The amount to be paid will be written on the invoice of your delivered package. No extra charges will be applied.
Returns & Replacements
Sealed items or products should not be opened unless the payment is paid to the Delivery Agent. The Delivery Agent will not take the items back if the seal is broken. If you later find out that there is any issue or problem with the product you bought, you can request a return or exchange by calling our Customer Service +92-423-7498126 or email us at Support@retail-sol.com Please have the exact amount ready to be paid on the time of delivery if your payment method is Cash on Delivery. The amount to be paid will be written on the invoice of your delivered package. No extra charges will be applied.
Defective/ damaged/ incomplete/ incorrect product:
If product we delivered is Defective/ damaged/ incomplete/ incorrect at the time of delivery, please contact us at our customer support number. We will replace your product according to the category.
Conditions for the return
When you return or replace your product, your product must hold the original tags, user manual, warranty cards, and all the accessories. The product should be unused, unwashed and without any flaws. The products should be returned in original and undamaged box or packing in which the product was delivered. Do not use tapes and stickers on the box while returning. If the product is sent back to us in an inadequate condition then we have the equal rights to send it back to you.
Payment, Pricing & Promotions:
Retail solution have following methods through which you can pay for your products:
1. Debit/ Credit Card
2. Cash on Delivery
3. EasyPay Mobile Account
4. EasyPaisa Shop
5. JazzCash Mobile Account
6. Jazz/ Mobi Cash
All the Customers will equally avail all the promotions and discount offers.